Your shopping cart is empty.

FAQ / Delivery

 Our online store

  • Where is your shop?

We are an online store only and do not have a physical store like a traditional shop. All orders are shipped from us in Johannesburg.  

  • Do you have a stockist in Cape Town / Durban ... ?

We manufacture in Johannesburg but we do deliver anywhere in South Africa by courier.

  • Where can I come and see your products before I buy?

We are an online store only and does not have a bricks and mortar shop where you can physically view our products. All the products that we sell are listed on our e-commerce enabled website. We try our best to have good pictures and descriptions of our all our products in order to make purchasing online as easy as possible.

 

Our products

  • What does the green In Stock sticker mean?

The green In Stock sticker indicates that the product is physically in our warehouse and can be shipped as soon as payment has been received. Please refer to the Deliveries section for further details.

  • I need to buy more items than you have in stock?

If you require a larger quantity of a particular product that the indicated amount we have in stock please contact is first before placing your order. If you are able to add the larger quantity of items to your shopping cart it generally means that we are able to fulfill your order but there may be a waiting period. 

Payment For Orders

  • How can I pay for my order?

On the 2nd page of the checkout process you can choose to pay by:

    • PayFast - Credit Card (MasterCard / Visa) / Debit Card
    • Electronic Funds Transfer (EFT)
  • Can I pay using an international credit card?

Our online payment gateway will only accept South African credit cards however if you need to pay with a foreign credit card please contact us.

  • Can I pay cash on delivery?

No. Cash payment are not possible for courier deliveries.

  • Please send me your banking details.

Once your order has been placed online and you have chosen EFT as your payment method you will receive an email with our banking details.

 

Delivery Of Orders

How much do you charge for delivery?

  • We offer economy and express delivery options.
  • Costs for economy delivery is through PUDO and has a R60 flat fee (3-5 days).
  • Express delivery costs are R125 for Gauteng (1-2 days), and R150 for rest of country (2-3 days). If you are in an outlying area (not close to a major city) this may take an extra day or two.
  • If you have chosen Express delivery and do not live in a major city, we will then revert to deliver with PUDO/cheaper option to your nearest locker.
  • These delivery charges apply to in-stock items only. 
  • If you are based in JHB you can also arrange collection from our premises near Sunninghill/Kyalami in Midrand - just choose the collection by arrangement option and we will get in touch with you after you have placed your order and made payment. Please note we do not have a shop or showroom.
  • Do you deliver to PO boxes?

For your convenience and our peace of mind we only make use of a door-to-door courier service, or pudo to door service only to ensure that you receive your order as quickly as possible.

  • Do you ship internationally?

We are only able to ship to physical addresses located inside the borders of South Africa.

 

Returns Policy

  • What is your return / exchanges policy?

Please read our policy for more information.